Shipping and Delivery Policy

Last updated: 4 August 2026

HEIS ships from Italy through selected logistics partners. All shipments are tracked and require a signature on delivery.

1. Areas served

HEIS ships to Italy and to the Member States of the European Union.

2. Order processing

Each item is inspected and packaged before dispatch. Orders are processed and dispatched within 1 to 2 business days from the conclusion of the contract, as defined in the Terms and Conditions of Sale.

Orders placed on Saturdays, Sundays or Italian public holidays are processed on the following business day.

3. Delivery times

Delivery estimates run from the date of dispatch and are indicative.

Italy: 1 to 3 business days.

European Union: 2 to 5 business days.

Delivery to islands and remote areas may require additional transit time.

Where the Client, or a third party designated by the Client, is not present at the address indicated, the carrier follows its own procedure for a second delivery attempt or for collection at a designated point.

4. Shipping costs

Rates are fixed and displayed in full in the checkout summary before the order is placed.

Italy: included.

European Union: €10,00.

5. Tracking

On dispatch, the Client receives an email containing the tracking number. The information published by the carrier is updated by the carrier itself.

6. Taxes

For orders delivered within the European Union, VAT and applicable local taxes are included in the checkout price. No further amount is due on delivery.

7. If a problem arises

Where the package shows visible damage on delivery, the Client is invited to note this at the moment of signature and to write to clientservices@heismilano.com within 7 days, attaching photographs.

Where the package is not delivered within the expected time, write to clientservices@heismilano.com. HEIS opens an enquiry with the carrier and informs the Client of the outcome.

Returns are governed by the Return and Refund Policy.